Support — ADHD-Hive
Support — ADHD-Hive
Need help, found a bug, or just have a question? Here's how to reach us.
Common questions
How does the free trial work?
You get full access to everything in ADHD-Hive for 7 days from when you sign up. After that, Breathing Coach, Learn, and a rotating set of Do tools stay free permanently — no account or payment needed to keep using those. Everything else needs a subscription to continue.
How do I subscribe, or how do I cancel?
Subscriptions are managed through your Apple ID or Google Play account, not through ADHD-Hive directly. To cancel or change your plan:
— iOS: Settings → [Your Name] → Subscriptions
— Android: Google Play app → Menu → Payments & subscriptions → Subscriptions
I paid but the app still says I'm not premium — what do I do?
This usually fixes itself within a few minutes. If it doesn't, look for a "Restore Purchases" option in the app's settings or paywall screen and tap it. If that doesn't resolve it,
email us with the email address on your account and roughly when you subscribed, and we'll sort it out.
How do I delete my account and data?
Go to YOU on the app > scroll to bottom >? select Delete Account, simple as that."]
Is my journal / Mirror content private?
Yes, by default. Full detail is in our
Privacy Policy.
I'm having trouble logging in.
Try signing in with the same method you originally used (email/password or Sign in with Apple) — mixing them up for the same account is the most common cause of login trouble. If you're still stuck,
email us and we'll help you get back in.
Something's broken / I found a bug.
Please
email us with what happened, what you expected instead, and if possible, what device and app version you're on. Screenshots help a lot.
Something more urgent?
ADHD-Hive isn't a crisis service and can't provide emergency support. If you're in immediate danger or need urgent help, please contact your local emergency services, or a crisis line such as the Samaritans (116 123, UK) or your national equivalent.